Support Contracts allow us to assign resources toward ensuring that you maintain uptime. Our Support Contracts are designed to enable you to focus on your work by letting us focus on maintaining your technology. Once we establish your exact needs for your company, we can be your on demand IT service department, ready to deal with anything from break-fix computer issues, to complete network design and server management. We are on hand to handle backup & restore solutionsand virus removal, as well as other needs, like rolling out wireless portals for greater control of wireless and handheld user access permissions to your resources.
In addition to having the current knowledge of the IT industry landscape, we have excellent people skills, which allow us to easily integrate into already well developed teamwork environments. You’ll hardly even know we are there as we support all your IT needs.
Our onsite technicians are Radio dispatched. We can have unparalleled response times when you are in need of our assistance. 303 Computers maintains an inventory of parts that can get you back in service more quickly. We also have well established vendor relationships so we can get parts quickly for more obscure needs.
Technicians support all Operating Systems, including Windows XP, Windows 7, Mac OS X including Lion & Leopard. We support Server hardware and environments like Apple Mac OS X Server, and also Windows 2003 and Windows 2008 server.
We also do Linux and phone systems! We are literally your one-call IT support crew. You would actually be amazed at our knowledge of the more obscure system architectures in existence as well. Feel free to test our knowledge!
Support contracts are available as a base package for on-demand support with no included hours, as well as hours-included configurations, which can offer significant discounts over the standard hourly rate.
Sit down with us and let us know your needs so we can write a support contract proposal specifically for your company. Feel free to contact us for details.